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Have you ever brought your car to a mechanic for a repair and felt like you got ripped off afterwards?
When I started my computer repair business here in Long Island, I wanted honesty and customer satisfaction to be the number one rule and priority. I looked at the auto repair shop business model and thought I will never make my business like theirs!
I' ve always hated to go to a mechanic and hear: I need to change your water pump, your belt, your transmission and on and on and on...until you get charged a fortune, never end up seeing the old parts to verify the actual damage, never end up seeing the new replaced parts, never end up seeing the receipts which show the actual cost of these parts. You get out of the auto repair shop wondering: Did I really need to replace these parts? Was it really necessary and/or did he just make that all up?
I am sure you thought and felt the same way too unless you know a mechanic that you trust and does his job honestly. Many investigations have been done revealing scams and bad businesses in all fields, what I say isn't new, nonetheless people keep being scammed by these, that is why I keep warning everyone to check the credentials and testimonials of a business before offering your patronage.
For example, in my job, I make sure every time to show the old broken/defective computer part to the customers and leave it to them, I also give them the receipt of the new part which shows the price at which it was purchased and its warranty if any.
At times i snap pictures and/or make short videos of the repair as to show people what exactly was the issue with their computers in cases of hardware repair, and if performed on-site, every step is explained and reported verbally and in writing for future reference.
I wish I could get this kind of service when I bring my car to a mechanic but I will have to wait to see that happen.
The truth is, there will never be a way to really trust somebody when you put in their hands your computer or your car or anything else that needs to be fixed, you just have to do your own research beforehand and go with your guts!
Finally, my business model is: When I walk the streets of Nassau County, Long Island, I will want to say hi to you, not hide from you :).
Thank you for reading my thoughts, stay tuned for many more, for my general computer tips on how to maintain your computer healthy and where to buy your electronics for the best quality and at the best price.
Tech Code: ZWNCEUUG8AFW
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